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Spector CNE: Fragen & Antworten
Will the Spector CNE Recorder (Client) work with Windows 98/ME computers?
Yes. The Spector CNE Recorder (Client) can be installed on 98/ME computers
provided a few additional items are installed on the client computers (such as
Remote Registry Services and Remote Administration). Alternatively, the Spector
CNE Recorder (Client) can be installed manually or via a login script.
Detailed Instructions are included
in the Spector CNE Documentation.
Will the Spector CNE Recorder (Client) work with Windows 95 computers?
Spector CNE does not offically support Windows 95. However, we have had
customers report successful installation of the CNE Recorder (Client) on Windows
95 machines.
Should we inform our employees that their computer and internet activities
are being monitored?
Spectorsoft believes that in the majority of installations,
it makes sense to inform your employees that monitoring software may be used.
This is especially true if your primary goal is to reduce or eliminate
productivity loss due to inappropriate or frivolous surfing, or if you are
trying to eliminate the use of company computers to propogate sexually or
racially offensive emails and chats, or if you wish to eliminate company
confidential information from getting into the hands of the wrong people, such
as your competitors.
Informing your employees of the
fact that you are monitoring, and demonstrating the comprehensive details
recorded by the software together serve as a strong deterrent for the kind of
behavior you are trying to prevent.
However, Spectorsoft does
recognize there may be some situations where it does not make sense to inform an
employee in advance. Such an example might be if you suspect an employee of
embezzling and you are looking for proof to substantiate or refute the suspicion.
Another example might be if you suspect an employee of using company computers
to conduct illegal acts that could pose liability for you if you don't take
action to stop it.
Can Spector CNE be circumvented by our employees?
Spector CNE would be very difficult for an employee to
circumvent for the following reasons:
1. The Spector CNE Recorder
(Client) that resides on the user PC records in the background and does not
contain a user interface that an employee may stumble upon. Thus, there are no
Hotkeys, desktop icons or System tray icons that might indicate the presence of
the CNE Recorder.
2. Spector CNE does not show up in
the Windows task list, and cannot be uninstalled using the Windows Add/Remove
function.
3. Spector CNE is designed to use
very few system resources and does not slow down the desktop user.
4. The recordings reside on the
desktop only for a short period of time before they are automatically and
seamlessly uploaded to the CNE Data Vault.
Even if an employee did find a way
to circumvent the software, you would have the Spector CNE recordings archived
that would provide proof of exactly what the employee did to undermine your
decision to monitor. We would suggest that you make it known to your employees
that any efforts to circumvent or disable the tools the company is using would
be considered grounds for reprimand, possibly leading to dismissal.
I have several individuals who want to review recorded data. Can I install
several copies of the CNE Control Center for this purpose?
Yes. You can install as many copies of the CNE Control Center as you need
provided that each installation uses the same CNE Primary Server and CNE Data
Vault.
Can Spector CNE be used in a Windows Workgroup Environment?
Yes. This will work as long as each computer has one Administrative Account with
the exact same username and password (case sensitivity rules apply). When you
wish to administer the computers, you would need to logon to the CNE Control
Center computer using this account.
Will Spector CNE work in a Novell Environment?
Spector CNE will work in a TCP/IP Novell Environment provided the underlying
Windows Network is configured properly.
Will I have to set up appropriate permissions for the folder where Spector
CNE will store it’s data?
No. All recordings are saved by the Data Vault which is a Windows Service
running with Administrator privileges. You will only need to change the
permissions for the Data Vault folder if you wish non-Administrators to access
the recorded events.
Can I install the software to many computers at the same time?
Yes, Spector CNE provides the ability to install and configure many computers
simultaneously through the use of logical groups. Computers are assigned to the
same group and then an installation or configuration change to a group creates
an installation or configuration change to all computers in the group.
For instance, if you wish to
install the same configuration to all computers in the Accounting Department,
you can create a group titled "Accounting" and assign the appropriate
computers to that group. Spector CNE will then allow you to push out an
identical pre-configured installation to all of the computers in the "Accounting"
group.
Can I re-configure the Spector CNE Recorder (Client) installation on several
computers at the same time?
Yes. Spector CNE features a mass update tool which allows you to update the
settings on several computers at the same time, even if the computers are turned
off.
I would like to install the Spector CNE Recorder (Client) while users are logged
off of their machines. Is this possible?
Yes. This is possible for Windows NT, 2000 and XP/Vista machines. It is not possible
for 9x/ME computers.
In addition, Spector Recorder
(Client) installations can be scheduled for any time of the day allowing an
administrator to schedule an installation on a Client computer, but the actual
installation would not take place until the computer is not in use.
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